General Terms and Conditions of Sale (GTC)
Article 1 – Purpose
These General Terms and Conditions of Sale govern all sales concluded via the Getfitnova website , relating to the sale of physical products to individual customers, within the framework of an e-commerce activity.
Any order placed on the site implies full and complete acceptance of these Terms and Conditions by the customer.
Article 2 – Products
The products offered for sale are those described on the website on the day of consultation by the customer.
Each product is accompanied by a detailed description outlining its essential characteristics.
Photographs and images are for illustrative purposes only. Minor variations may exist without affecting the product's conformity.
Article 3 – Price
Prices are shown on the website in [website currency], including all taxes where applicable.
Shipping costs, customs duties, and any import taxes may be levied by the local authorities of the destination country. These costs remain the responsibility of the customer, unless otherwise stated.
Getfitnova reserves the right to change its prices at any time, without retroactive effect on orders already validated.
Article 4 – Order
The customer places the order directly on the website.
All orders are considered final after payment has been validated.
Getfitnova reserves the right to refuse or cancel an order in the event of a prior dispute with the customer, suspicion of fraud or payment anomaly.
Article 5 – Payment
Payment is made online using the secure payment methods offered on the website.
The order is processed only after payment confirmation.
Article 6 – Delivery
The products are delivered to the address provided by the customer when placing the order.
Orders are generally delivered within an estimated maximum of 7 to 10 working days after dispatch, depending on the destination country.
Delivery times are given as an indication only and may vary due to factors beyond our control, such as customs formalities, logistical constraints or periods of high activity.
Article 7 – Transfer of Risks
The transfer of risk occurs at the time of delivery of the product to the customer.
It is the customer's responsibility to check the condition of the package upon receipt and to report any anomalies as soon as possible.
Article 8 – Right of withdrawal and returns
The customer has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal.
To be eligible for a return, the product must be:
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not used
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unwashed
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undamaged
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in its original condition and packaging
Return shipping costs are the responsibility of the customer, except in the case of a defective product or an order error.
Before returning any item, the customer must contact customer service to obtain the necessary instructions.
Article 9 – Refunds
After receipt and inspection of the returned product, the refund will be issued within 7 to 14 working days , via the payment method used when ordering.
Article 10 – Defective or non-conforming products
In the event of a defective product or one that does not conform to the order, the customer must contact customer service as soon as possible.
An appropriate solution will be offered, which may include a replacement or a refund.
Article 11 – Liability
Getfitnova cannot be held responsible for indirect damages resulting from the use of the products sold.
In any event, Getfitnova's liability is limited to the amount of the order in question.
Article 12 – Personal Data
The personal data collected is used solely within the framework of the business relationship.
In accordance with current regulations, the customer has the right to access, rectify and delete their personal data.
For more information, the customer is invited to consult the site's Privacy Policy.
Article 13 – Intellectual Property
All elements present on the site (texts, images, logos, design) are protected by intellectual property rights.
Any reproduction, exploitation or use without prior authorization is prohibited.
Article 14 – Applicable Law and Disputes
These General Terms and Conditions of Sale are subject to the applicable law of the country where the company is registered.
In the event of a dispute, an amicable solution will be sought before any legal action is taken.